RETURN AND REFUND POLICY
RETURNS & REFUND INFORMATION
▶ BejCharms 7-DAY WARRANTY Strongly Guarantees the following:
Most retail items have a full 7-day guarantee.
For defective items: We will either replace it at no cost to you, or provide you with a full refund. However, BejCharms is not responsible for items damaged in shipping ( in Transit ).
If you are unhappy with the item: we will either replace it at no cost to you, or you can send it back to us for a full/partial refund depending on the item's state.
You may contact our support team on messenger for the warranty:
▶ WRONG PRODUCT/MISSING ITEMS
WRONG PRODUCT: If we ship the wrong product, kindly send us a photo showing how the product differs from what was ordered and we will replace or refund items at no additional cost.
MISSING ITEMS: If there are missing items in an order please tell us the items that are missing and we will send the missing item. If items gets lost in transit, BejCharms will not be held responsible.
▶ RETURNED TO SENDER – MISSED DELIVERY ATTEMPTS/ REFUSED / CANNOT BE REACHED / INCOMPLETE ADDRESS
All missed delivery attempt orders that got returned to sender will not be allowed to have future transactions using cash on delivery on BejCharms unless a payment first policy will be done. This is to protect ourselves from future potential scam/fraud/bogus orders.
▸ Returns and refunds are allowed. Unfortunately, we do not offer any exchanges.
▸ Buyers shoulder the shipping cost for returns. Proof of shipping is required before we issue the full refund.
▸ Shipping cost is not counted with partial refunds.
▸ 20% of the cost of goods minus the shipping cost.
▸ We will offer reshipment if there is an error in our part. Processing/Production and Standard Shipping Times applies.
HOW TO GET THE REFUND?
Please message us on messenger by clicking here:
INCLUDE IN THE MESSAGE
✔ Order Number
✔ Full Name
✔ Reason For Returns
✔ Picture of The Item (*required)
Please wait for our reply within 1 business day. We will then review the status of the return & refunds within 1-2 business days.
If you have any questions, please feel free to contact us on messenger: